Potential Use Cases

These are common workflows we help teams automate. Each one highlights where human-in-the-loop design keeps quality high while reducing manual work.

Inbox & Ticket Triage Automation

When this is a fit

  • Multiple inboxes or queues are hard to keep consistent.
  • Response quality varies across people and channels.
  • Important requests get buried or delayed.

Typical workflow

  • New message arrives and is classified by intent.
  • Priority is detected and routed to the right queue.
  • A summary and draft reply are prepared.
  • Humans review or escalate when needed.
  • Approved replies are sent and logged.
  • Exceptions are tracked for follow-up.

What you get

  • Consistent triage and response quality.
  • Faster first response without rushing.
  • Fewer missed or dropped requests.
Talk to us about Inbox Automation

CRM / Sales Ops Automation

When this is a fit

  • Leads stall and follow-up is inconsistent.
  • Notes and updates live across tools and inboxes.
  • Pipeline data is unreliable or outdated.

Typical workflow

  • New lead is captured and enriched.
  • Validation checks confirm data quality.
  • Follow-ups are triggered with reminders.
  • Meeting notes are summarized and logged.
  • Next steps are suggested for review.
  • Pipeline hygiene checks run on schedule.

What you get

  • Cleaner pipeline and reliable data.
  • Better follow-through across teams.
  • Less manual data entry and cleanup.
Talk to us about Sales Ops Automation

Ops Reporting & Knowledge Workflows

When this is a fit

  • Status updates are scattered across channels.
  • Reporting takes too long or lacks consistency.
  • Knowledge is hard to find when decisions are needed.

Typical workflow

  • Inputs are collected from approved sources.
  • Updates are summarized into a weekly report.
  • KPI snapshots are compiled for review.
  • Exceptions are flagged for human input.
  • Reports are shared with stakeholders.
  • Knowledge is indexed for future lookup.

What you get

  • Consistent reporting cadence.
  • Shared visibility across teams.
  • Less context switching to stay aligned.
Talk to us about Reporting & Knowledge Workflows

How DST maintains your workflows

  • DST proactively monitors, maintains, and continuously improves your workflows.
  • We tune and expand coverage over time based on real usage.
  • We keep humans in control with clear review and escalation paths when needed.

Customer Stories

If you'd like a walkthrough of our approach and internal demos, reach out.

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